Refund & Cancellation Policy

Gangaur Photobooth operates a photo booth service near Gangaur Ghat, Udaipur, Rajasthan, India. This policy explains how we handle cancellations and refunds for walk-in sessions and advance bookings.

Standard Photo Sessions

• No refunds once a session is completed and prints or digital copies are delivered
• Any technical issues must be reported to our staff immediately
• Pre-paid sessions that have not been rendered are eligible for a same-day refund

Quality Guarantee

• A full refund is provided if photos are not delivered due to a technical failure on our part
• Free reprints or a partial refund are offered for compromised print quality
• Issues must be reported before leaving our premises

Digital copies will be stored on picabot.club / Picabot.in servers for 24 hours to generate sharing links and will be automatically deleted after 24 hours for data privacy.

Cancellation by Customer

• More than 7 days before the event: 100% refund (minus payment gateway charges)
• 3–7 days before the event: 50% refund
• Less than 3 days before the event: no refund, but one free rescheduling within 30 days is available
• Same-day cancellation: no refund and no rescheduling

Rescheduling

• One free rescheduling is allowed with at least 3 days' advance notice
• Subsequent rescheduling requests incur a charge of 10% of the booking amount
• Rescheduled bookings must be used within 30 days of the original date

Cancellations by Gangaur Photobooth

If we need to cancel a booking, you will receive a full refund or priority rescheduling with a 10% discount on your next booking.

Request Method

To request a refund, contact us via email at Photoboothmango@gmail.com or call +91 7426937749 with your booking details and transaction ID.

Timeline

• Review: 2–3 business days
• Processing: 5–7 business days
• Bank processing: an additional 3–5 business days

Method

Refunds are issued to your original payment method via Razorpay.

Completed sessions with delivered photographs, add-on services, dissatisfaction with personal appearance in photos, delays caused by the customer, and discounted or promotional service offerings are not eligible for refunds.

Payment gateway charges (typically 2–3% of the transaction value) levied by Razorpay are non-refundable, except in the case of failed transactions.

Partial refunds are issued proportionately for incomplete delivery, substandard quality on part of an order, or partial fulfilment of a package.

If you have a concern, please contact us directly before initiating a chargeback with your bank. Invalid chargebacks may result in suspension of service and liability for any associated processing fees.

Failed transactions are auto-refunded within 5–7 business days. If not processed automatically, the full amount, including any charges, will be refunded upon request.

Force Majeure

In the event of circumstances beyond our control, rescheduling is available for up to 90 days without penalty. A full refund will be provided if rescheduling is not possible.

Health or Emergency Situations

Free rescheduling or a partial refund is available with valid supporting documentation.

Gift vouchers and promotional codes are non-refundable but transferable. Their validity periods cannot be extended.

We may update this Refund & Cancellation Policy from time to time. Changes take effect immediately upon posting to this page.

Gangaur Photobooth

Address: Near Gangaur Ghat, Udaipur, Rajasthan, India
Email: Photoboothmango@gmail.com
Phone: +91 7426937749
Hours: 8:00 AM – 11:00 PM (Daily)

Your satisfaction matters to us. If something didn't go as planned, reach out and we'll do our best to make it right.